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Madeira Property Concierge
PT
Atlantic coastline with a small sailboat below steep cliffs in Madeira

Legal

Privacy Policy

How we process and protect personal data across our website and services.

Contact Home

Last updated: February 28, 2026

Data Controller

The data controller for this website and related services is:

Data We Process

We process personal data that you provide directly when contacting us or requesting services.

  • Identity and contact details (name, email, phone).
  • Property context details shared in enquiry messages.
  • Communication history and service-preparation notes.
  • Technical data required for site operation and security (for example, essential logs).

Purposes and Legal Bases (GDPR Art. 6)

Your data is processed only where there is a valid legal basis:

  • Responding to pre-contractual requests and providing services: Art. 6(1)(b) GDPR.
  • Managing invoices and legal accounting/tax duties: Art. 6(1)(c) GDPR.
  • Protecting our operations and handling legal claims: Art. 6(1)(f) GDPR.
  • Optional marketing communications (if used): Art. 6(1)(a) GDPR consent.

Retention Periods

We keep data only for the period necessary for each purpose and legal obligation.

  • Enquiry records: up to 12 months after last contact, unless a contract follows.
  • Contract, invoicing, and accounting records: according to Portuguese legal retention duties.
  • Technical/security records: only for operational security and legal defense windows.

Recipients and International Transfers

Data may be shared with service providers strictly needed to run our operations (for example hosting, email, forms, and scheduling tools).

  • Hosting provider: Vercel (infrastructure and site delivery).
  • Analytics provider: Vercel Web Analytics, loaded only after explicit cookie consent.
  • Processors act under contractual confidentiality and data-protection obligations.
  • If data is transferred outside the EEA, we apply lawful safeguards such as Standard Contractual Clauses.

Vercel Privacy Policy

Your Rights and Complaints

Under GDPR, you may request access, rectification, erasure, restriction, objection, and portability where applicable.

  • To exercise rights, contact: hello@madeirapropertyconcierge.com
  • You may withdraw consent at any time where consent is the legal basis.
  • You may lodge a complaint with the Portuguese supervisory authority (CNPD).

CNPD (Portuguese Data Protection Authority)

Cookies and Similar Technologies

We use strictly necessary cookies for site operation. Non-essential cookies (such as analytics/marketing) require prior consent.

  • No non-essential cookies run before your explicit acceptance.
  • Vercel Web Analytics is enabled only after you click Accept in the cookie banner.
  • You can change cookie preferences at any time through browser settings and local storage controls.

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