FAQ
Clear answers for overseas owners.
Common questions on service packages, SLAs, AL compliance support, and ongoing operations in Madeira.
Fit & Scope
Who is this service for?
We focus on overseas owners with 1-3 Madeira properties who want peace of mind, asset protection, and reliable local execution.
Do you handle homes that are not rented full-time?
Yes. The Essential Care Package is designed for second homes and part-time use, even without continuous bookings.
What areas of Madeira do you cover?
We operate island-wide, with strong Funchal coverage and active expansion into the west coast (Calheta, Ponta do Sol, and Ribeira Brava).
Packages & Operations
How do your packages and pricing work?
We offer five service packages. Essential Care (EUR95/month) covers property checks and maintenance for vacant homes. Managed Care (EUR95/month plus EUR80 per turnover) adds guest arrival and departure coordination. Premium Care (EUR140/month) provides higher-frequency visits and priority response. Revenue & Hosting (EUR95/month plus 25% of gross rental revenue) is fully managed end-to-end hosting. On-Demand Services start at EUR35/hour for flexible, one-off support. Optional add-ons are scoped separately.
What response SLAs do you commit to?
Owner response target is within 4 business hours. Urgent issues receive faster escalation on Premium Care and Revenue & Hosting.
What does onboarding look like?
We follow a 30-day onboarding process: a diagnostic call to map your goals and package fit, an on-site property and risk audit, systems setup with vendor activation and communication templates, then go-live with your first monthly report and maintenance log.
Legal & Compliance
Do you support AL, SIBA, and RNAL workflows?
Yes. We support AL licensing workflows plus operational compliance coordination, including SIBA guest reporting and RNAL data handling.
Do you provide legal or tax advice?
We provide operational documentation and coordinate with trusted TOC/legal partners, but we do not replace formal legal or tax advice.
Have a question about your property?
We can look at your situation and suggest which package makes sense.
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